Make An Appointment
All attendances at the surgery are by appointment. To make an appointment ask at the reception desk or telephone 01933 650593. Routine appointments can be made up to four weeks in advance with the doctor or nurse of your choice.
A member of our Care Navigation Team will ask you some questions relating to the nature of your appointment, this is so you are directed the the most appropriate clinician/service to address your health needs
Please make a separate appointment for each patient (the practice has a policy relating to consent for the treatment of children under 16).
Appointments are booked at 10-minute intervals but we realise that some problems may take longer than others. If the surgery does not run strictly to time, please be patient. Doctors are available between 8.00am to 6.30pm every weekday
Cancel An Appointment
If you are unable to keep an appointment, please cancel it in good time so that we can offer it to someone else.
Urgent Appointments (Same-day Appointments)
A doctor or nurse will always see genuine urgent cases but you may be asked to wait, so please be patient. During urgent consultations we will not be able to discuss other 'non-urgent' problems. Those patients needing an urgent appointment will be seen by one of the Triage Team (not the doctor of your choice) and will be given an approximate time to attend.
Calls for urgent appointments are taken from 8.00am onwards.
- Our Care Navigation Team will ask you some questions to ensure you are directed to the correct clinician/service to meet your care needs
- Everyone who is assessed as needing an urgent appointment will be seen that day.
Contacting the surgery by telephone
The surgery has implimented a new telephone service to help get patients to the most appropriate service.
Telephone call options and hours of availability.
| Option |
Department |
Call between |
| 1 |
Reception |
8.00am to 6.30pm |
| 2 |
Prescriptions |
9.00am to 3.30pm |
| 3 |
Woodford |
8.30am to 12.30pm |
| 4 |
Referrals |
8.00am to 2.00pm |
| 5 |
Results |
10.00am to 6.00pm |
| 6 |
Reports and Registrations |
8.00am to 2.00pm |
Important
Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours.
The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays.
They will not be read Monday to Friday between the hours of 5.00pm and 8.00am.
Please allow up to 48 hours for a response.
Please contact 111 during out of hours or 999 if this is an emergency.
If you need help with a non-urgent medical or admin request, you can now contact us online.
You can also contact us about a non-urgent medical, administrative or prescription issues.
This short online form is the quickest and simplest way for the majority of our patients to access our team for assistance. Our phone lines remain open for anyone with accessibility needs who might find difficulty completing this form.